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The best way to reach us is by email at This is a small company and we will do our best to reply within 24 hours on business days.

All credit / debit cards are accepted (Visa, MasterCard, American Express, Discover) as well as ShopPay.

All orders over $40 ship free. Shipping discount does not apply to wholesale orders. We currently ship throughout the US and Canada. As a small business, we try to get orders out as quickly as possible, but we may run into delays—we aim to ship orders within 3 business days.

Oregon does not apply sales tax to purchases shipped within the state of Oregon. Purchases shipped to other states will be charged the appropriate tax rate that coincides with that state.

We will make every effort to ship items within three business days. If there is a delay, we will contact you by email and provide an update on when your order will ship. In the case of high temperatures, we may delay shipping since heat may damage some products. 

24 hours notice of cancellation is required. Let us know by email as soon as possible if you need to cancel an order. Cancellations will be confirmed by email.

Returns and exchanges are accepted for unopened and unused products within 30 days and with a receipt. All bath and body products are final sale.

Rewards are accumulated with every purchase in-store and online, and do not expire. Create or connect your account to claim and redeem points. Wholesale orders are excluded from earning and redeeming points.

Mad Sass Soap Co has the right to terminate a transaction for any reason, at any time.

Mad Sass Soap Co products are not for resale without written permission. Please contact if interested in wholesale or custom orders.

No. We do our best to accurately photograph our soaps/scrubs/etc. so that colors and design details are accurate. Due to the nature of artisan products, please expect slight variations. We believe this lends to the handmade nature of the products.