The best way to reach us is by email at info@madsasssoap.com. This is a small company and we will do our best to reply within 24 hours on business days.

All credit / debit cards are accepted (Visa, MasterCard, American Express, Discover) as well as ShopPay and Apple Pay.

We currently ship throughout the US and Canada and all orders over $50 ship free (US only). Shipping discount does not apply to wholesale orders. As a small business, we try to get orders out as quickly as possible, but we may run into delays—we aim to ship orders within 3 business days.

We are not responsible for lost packages or delays within the mailing system. To protect your package against loss, theft, or damage, please select Route Protection at checkout.

Oregon does not apply sales tax to purchases shipped within the state of Oregon. Purchases shipped to other states will be charged the appropriate tax rate that coincides with that state.

We will make every effort to ship items within three business days. If there is a delay, we will contact you by email and provide an update on when your order will ship. In the case of high temperatures, we may delay shipping since heat may damage some products. 

Please let us know if you need your package to arrive by a specific date and we will do our best to get your package there!

24 hours notice of cancellation is required. Let us know by email as soon as possible if you need to cancel an order. Cancellations will be confirmed by email.

Our goal is to ensure customer satisfaction with every purchase. If an item does not meet your expectations, we are happy to exchange or offer in-store credit on items purchased within 30 days and with the original receipt. Returns for in-store credit or exchanges can be made in-store or online. The customer will be responsible for any shipping charges if applicable.

For refunds to your original form of payment, a 15% restocking fee will be deducted from the total amount refunded.

Please contact us if an item is defective or damaged or if you received the wrong item so that we can issue an exchange.

All gift cards, sale items, and seasonal products are final sale.

Rewards are accumulated with every purchase in-store and online. Create or log in to your account to claim and redeem earned credit. Wholesale orders are excluded from earning and redeeming points.

Mad Sass Soap Co has the right to terminate a transaction for any reason, at any time.

Mad Sass Soap Co products are not for resale without written permission. Please contact info@madsasssoap.com if interested in wholesale or custom orders.

No. We do our best to accurately photograph our soaps/scrubs/etc. so that colors and design details are accurate. Due to the nature of artisan products, please expect slight variations. We believe this lends to the handmade nature of the products.